USP Proficiency Testing (PT) Program Discontinuation

FAQs

  1. Why is the USP Proficiency Testing (PT) Program being discontinued?
    USP is discontinuing the PT Program to focus on other areas in our portfolio.
  2. When will the USP PT Program officially end?
    The official date for the end of the program will be August 11, 2023.
  3. How will the USP PT Program discontinuation affect my orders?
    The last scheduled study period for the USP PT Program is from May 15 to July 14, 2023. Orders for this scheduled study placed before July 14, 2023, will continue to be fulfilled. However, USP PT Express orders will no longer be accepted after July 31, 2023.
  4. Will there be any refunds or compensations for the orders placed for the future scheduled study rounds?
    Pre-orders placed for the September (PH-0923) study round (beginning September 15, 2023) will be cancelled and refunds will be issued by August 2023.
  5. What alternatives are available to me after the USP PT Program discontinuation?
    We understand that the discontinuation of our PT (Proficiency Testing) Program may leave you seeking alternative options to meet your proficiency testing needs. There are several accredited PT Programs available, which can be identified through recognized Proficiency Testing accreditation bodies such as ANAB (ANSI National Accreditation Board) and A2LA (American Association for Laboratory Accreditation).
  6. How can I retrieve my data or information stored on the USP PT Portal?
    Participants (past and current) will be able to access and retrieve their data from the USP PT Portal until November 9, 2023. After this date, access to the USP PT Portal will no longer be available.
  7. Will there be any ongoing customer support during the USP PT Program discontinuation process?
    Yes, customer support will continue to be provided until December 1, 2023.
  8. How can I contact customer support for further assistance?
    Please reach out via the following options.
    Email: PTProgram@usp.org
    Phone: 919-789-3000 or 800-234-7837 (toll free)
  9. Will there be any future updates or communication regarding the USP PT Program discontinuation?
    Past and current participants will receive an email detailing the USP PT Program discontinuation.
  10. Can I provide feedback or share my thoughts about the discontinuation of the USP PT Program?
    Please send any feedback you may have to PTProgram@usp.org.